Terms & Conditions
By hiring from Em Dress Rentals, you agree to the following Terms and Conditions. These terms are legally binding and ensure fairness between both parties. Failure
to follow these Terms & Conditions may result in additional fees or other action where necessary.
Try-on appointment
Try-on appointments are 20 minutes and cost $10, refundable if you book a garment hire in-store during your appointment. A maximum of 5 dresses may be tried on per appointment.
Please provide 48 hours’ notice to reschedule. Late cancellations and missed appointments forfeit the $10 fee. To arrange appointments at the same time as a friend, please contact us. Try-ons do not reserve garments.
Refunds
We do not offer monetary refunds for change of mind, incorrect sizing or event cancellation. We strongly encourage customers to try on garments before booking to ensure the correct fit. Where eligible, store credit may be issued based on the amount of notice provided before your allocated hire start date:
- 30+ days: 100% store credit
- 14–29 days: 75% store credit
- 6–13 days: 50% store credit
- Less than 6 days: No store credit
Store Credits
- Store credits can be used in-store or online
- Valid for 12 months from the issue date
- Cannot be transferred to another person
- Cannot be redeemed for cash
Bookings made using store credit cannot be amended or cancelled for change of mind.
Garment swaps
If you collect a garment and it does not fit, you may be able to swap it for another available garment on the same day. A same-day swap will incur a 25% fee of the original garment hire cost. If the replacement garment is cheaper, the original hire price remains. If it is more expensive, you must pay the difference. Swaps are subject to availability and cannot be guaranteed.
Security bond
A $50 security bond is required for all rentals and is charged at checkout. The bond will be refunded within 48 hours after the garment has been returned and inspected, provided no additional charges apply. If any amount owing exceeds the security bond, the customer will be required to pay the remaining balance.
Pick-ups & returns
Local pick-ups and returns are available from our Malvern studio; please refer to our opening times.
Our hire period is 4 days, beginning on the day your garment is collected. You must return your garment on the 4th day of your booking during our opening hours. If your return date falls on a Sunday, it must be returned to our home address.
Uber Parcel pick-ups and returns are welcome during opening hours. All Uber costs are the responsibility of the customer. If you are unable to return your garment on time, please contact Em Dress Rentals as soon as possible. Late returns are subject to fees.
Postal hires
Express postage is an additional $32 Australia-wide. Please select a hire start date 2 days before your event. Em Dress Rentals will dispatch your order based on your selected hire date, and tracking will be provided once your garment has been sent. A prepaid Express Post return satchel will be included with your order.
Your garment must be lodged at an Australia Post Office by 3:00 pm the next business day after your event. If your return falls on a Saturday, please lodge it before 12:00 pm. If it falls on a Sunday, it must be lodged on the following Monday. Garments must not be placed in a street posting box. A $30 fee will apply if this occurs. Late postal returns are subject to the fees outlined under Late Returns. Please retain your Australia Post lodgement receipt as proof of return.
Extended hire periods may be arranged before the booking, subject to garment availability, for an additional $15 per day.
Garment Care
Customers must take reasonable care of all garments during the hire period. Garments must not be altered, modified, cut, pinned, or washed unless approved by Em Dress Rentals.
If a garment becomes stained or damaged, please return it as-is and notify us.
General cleaning is included in the hire fee. Additional cleaning costs may apply where excessive staining, fake tan, makeup or other marks require specialist treatment.
Damage
Garments must be returned in substantially the same condition in which they were received. Damage may include rips, tears, holes, broken zips or fastenings, missing embellishments, staining, fabric damage or unauthorised alterations.
Where a garment can be repaired, the customer may be charged the reasonable repair cost. Where a garment is damaged beyond repair, lost, stolen or not returned, the customer may be charged the garment's RRP ((in addition to the paid hire). EM Dress Rentals may decide to keep the garment.
Late or Unreturned Garments
A $15 late fee per day applies if a garment is not returned by the designated return date and time. If you do not think you will be able to return your garment on time, please contact Em Dress Rentals as soon as possible. Any extension must be approved in advance and is subject to availability.
If a garment has not been returned within 10 days of the designated return date, it will be considered lost, and the customer may be charged 100% of the garment’s RRP.
Any additional fees, including late fees, damage costs or replacement costs, must be paid within 3 days of receiving notice or an invoice. Where authorised under the booking terms, outstanding amounts may be charged to the payment method provided at the time of booking.
Clients acknowledge that all garments are pre-loved and may have been worn by others. Some normal wear and tear is expected and will not be considered grounds for a refund.